Privacy Policy

Introduction

Comprehensive Car Insurance Australia ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are committed to ensuring that the personal information we collect about you is protected and used properly.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, email address, and phone number
• Date of birth and driver's license details
• Vehicle information (make, model, registration)
• Payment and billing information
• Claims history and driving record
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use your personal information for the following purposes:

• Providing insurance quotes and policy services
• Processing claims and payments
• Communicating with you about your policy
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Preventing and detecting fraud
• Marketing our products and services (with your consent)

Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, repairers)
• Reinsurers: Companies that provide reinsurance services
• Legal Authorities: When required by law or to protect our rights
• Other Parties: With your consent or as necessary to provide services

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our handling of your information

To exercise these rights, please contact us using the details below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@comprehensive-car-insurance.com.au
• Phone: 1300 CAR INS (227 467)
• Mail: Privacy Officer, Comprehensive Car Insurance Australia